Needs review

Needs review means a payment alert arrived that UPINOW could not tie to exactly one open order, or an order that could not be settled automatically. This page explains every case you might see on Payments and what to do about each one.

Why an alert is ignored or needs review

Each alert that did not pay an order shows a short reason on Payments. Here is what each one means.

The alert could not be verified

UPINOW could not confirm this alert really came from your bank, so the payment was not counted. If your Gmail pulls in mail from another account using "Check mail from other accounts", switch to forwarding instead, since UPINOW can only verify alerts that Gmail itself received.

The alert did not reach the right mailbox

This alert did not arrive at your connected Gmail or one of your extra alert emails, so UPINOW could not tell it was for you. Add your own address under Extra alert emails, on that account's own page in Settings, UPI accounts; never add an address a customer asks for.

No amount was found

The alert did not contain a readable amount, so nothing could be matched.

Your own outgoing payment

This was a payment you sent from your own account, not one a customer paid you. It is shown for visibility only.

Duplicate payment

The same UTR was already recorded for your business, so this is a repeated copy of an alert UPINOW already processed, not a new payment.

Could not be processed

The alert kept failing to process, so UPINOW stopped retrying it. Check the payment in your bank app.

Order already closed

A payable order matched, but another alert had already paid or reviewed it moments earlier.

Unreadable alert

The message itself looked tampered with, so UPINOW never decoded it.

Amount or timing does not match any order

A verified, correctly addressed payment can still land here when the amount does not match any open link, the customer paid after the link's 5 minute window closed, or there was no link at all for that payment.

More than one order could match

Rarely, more than one of your open orders shares the same amount and time window, so UPINOW cannot tell which one was paid. The order shows a note that more than one order matched, with a link into Payments.

Confirmed on another of your UPI accounts (same UTR)

If you have more than one UPI account, one account's Gmail can sometimes also receive a bank alert for a payment that was actually meant for a different account of yours (for example, when two UPI IDs credit the same bank account). When that happens, UPINOW still confirms the payment on the right account using its own matching alert, and this record simply leaves Needs review by itself once it does. Nothing is counted twice, and there is nothing for you to do.

What to do

Check the payment in your bank app using the amount and the UTR shown, then contact the customer and settle the order with them directly (outside UPINOW). There is no button yet to mark an order as paid from a review row. If the same reason keeps showing up, fix the cause: add the address the bank's alerts are sent to as an extra alert email, or switch "Check mail from other accounts" to forwarding.

When there is nothing to review

When nothing needs your attention, the Needs review card on Home simply says "All clear. No payments need review."